Warranty and Returns

Additional Information

Return policy:

You have 30 days from the date you received your item to return it. Restocking fees may apply. The item must be unused and unopened and in resalable condition. Special order items such as colors and logos printed on items are not returnable.

Refunds: Once the item is received we will inspect it and issue a refund to the original payment method

Shipping: You will be responsible for return shipping. Shipping cost are nonrefundable.

Please contact us for an RMA number and for other return questions. support@ruggedprotection.com

Lifetime Guarantee Effective 04/01/2019

Rugged Protection, Inc. (“Rugged Protection”) warrants all products (except iPad wired keyboards) against defects in material or workmanship for a period of four years from the original date of purchase of our product by a consumer (the “Warranty Period”). Over time, products will become worn and obsolete, and materials and parts will wear down or may become unusable due to advances in technology.

A lifetime product warranty therefore means that the product over its reasonable life span will work the way it is supposed to under normal conditions and use. Taking these factors into account, we have determined that the reasonable life span of this product is 4 years from the date of your purchase of the product. Our lifetime warranty on cases does not cover damage caused by accident, improper care, abuse, or negligence. Our lifetime warranty does not under any circumstances, cover the replacement or cost of any electronic device, tablet or personal property inside or outside of the product including data.

Rugged Protection wired iPad keyboards are manufactured by Huasemi. The keyboards have a 6 month warranty from time of purchase.

Rugged Protection does not cover return shipping for items sent for warranty evaluation.

If Rugged Protection determines that our product is defective, we will repair, replace or substitute the product without additional product cost to the purchaser. Rugged Protection reserves the right to repair or replace the defective product with the same or a similar product. Custom colors and logos will be replaced with a similar product available. Repair or replacement product delivery times may vary depending on availability. The customer is responsible for all shipping and handling costs of the repaired or replaced product.

Please email support@ruggedprotection.com with warranty claims or questions

Warranty non electric products Effective on orders placed prior to 04/01/2019

Rugged Protection, LLC ("Rugged Protection") warrants all non electric products against defects in material or workmanship for a period of six months from the original date of purchase of the product by a consumer (the "Warranty Period"). If a material or workmanship defect arises with regard to any Rugged Protection product, and a valid claim is received within the Warranty period,

Rugged Protection will (a) repair the Rugged Protection product using new or refurbished parts or (b) replace the Rugged Protection product with a new or refurbished Rugged Protection product.

Special order items such as colors and logos printed on, will be given a warranty and replacement of a normal stock item.

Warranty Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Rugged Protection expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you agree that Rugged Protection shall not be held liable for any unique, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on this product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device, tablet or personal property inside or outside of the product including data.

For iPad cases with integrated stands, full warranty is limited to case. For the case stand, we warranty the stand (against defects in material or workmanship) only as far as it is being used in the intended manner and with no additional weight or stress placed on the stand. The warranty will not cover damage caused by improper usage or excessive force placed on the stand.

In addition, this warranty does not cover damage or failure of product due to misuse, alterations, reasonable wear and tear or product repairs performed by a party.

Warranty for electric products