Warranty and Returns

Return Policy

You may return most items within 30 days of receiving your order. Please review the following return guidelines:

• Items must be unused, unopened, and in resalable condition
   
• Special order items, including,  custom colors and logo-printed products, are non-returnable
• Bulk orders with a quantity greater than 300 units are considered special order and are non- returnable
   
• A restocking fee may apply
   

Once we receive and inspect your return, a refund will be issued to your original payment method. Please allow time for processing.

• Customers are responsible for all return shipping costs including packaging
   
• Shipping charges are non-refundable
   

Please contact us at support@ruggedprotection.com to request a Return Merchandise Authorization (RMA) number and for any return-related questions.

Rugged Protection Warranty Policy Effective 04/05/2025

We warrant all Rugged Protection protective cases (excluding headphones and headsets) against defects in materials and workmanship for four years from the original date of purchase.

Our products are made with rugged, long-lasting materials, but natural wear and tear over time is expected. Our lifetime warranty of four years reflects a reasonable product lifespan—defined as four years under normal use.

This warranty does not cover:

• Damage caused by accidents, improper care, normal wear and tear, abuse, or negligence
   
• Electronic devices, tablets, data, or personal property used with or stored inside the product
   

Our headphones and headsets are covered by a one-year warranty from the original date of purchase.
The same exclusions listed above apply.

If you believe your product is defective:

1. Email us at support@ruggedprotection.com with the details of your claim.
    
2. If the defect is covered under warranty, Rugged Protection will repair, replace, or substitute the product at no additional product cost.
    
3. We reserve the right to replace the item with the same or a similar product. Custom colors or logos may be substituted with an available alternative.
    
4. Customers are responsible for all return shipping and handling costs. Delivery times may vary based on product availability.

Lifetime Guarantee Effective 04/01/2019

Rugged Protection, Inc. (“Rugged Protection”) warrants all products (except iPad wired keyboards) against defects in material or workmanship for a period of four years from the original date of purchase of our product by a consumer (the “Warranty Period”). Over time, products will become worn and obsolete, and materials and parts will wear down or may become unusable due to advances in technology.

A lifetime product warranty therefore means that the product over its reasonable life span will work the way it is supposed to under normal conditions and use. Taking these factors into account, we have determined that the reasonable life span of this product is 4 years from the date of your purchase of the product. Our lifetime warranty on cases does not cover damage caused by accident, improper care, abuse, or negligence. Our lifetime warranty does not under any circumstances, cover the replacement or cost of any electronic device, tablet or personal property inside or outside of the product including data.

Rugged Protection wired iPad keyboards are manufactured by Huasemi. The keyboards have a 6 month warranty from time of purchase. 

Rugged Protection does not cover return shipping for items sent for warranty evaluation.

If Rugged Protection determines that our product is defective, we will repair, replace or substitute the product without additional product cost to the purchaser. Rugged Protection reserves the right to repair or replace the defective product with the same or a similar product. Custom colors and logos will be replaced with a similar product available. Repair or replacement product delivery times may vary depending on availability. The customer is responsible for all shipping and handling costs of the repaired or replaced product. 

Please email support@ruggedprotection.com with warranty claims or questions